Support
There is no call centre and no live chat: this is maintained by one person. But every email is read.
Contact
General support: support@vpnpro89.com
Privacy and personal data: privacy@vpnpro89.com — answered within 30 days.
Security. If you find a vulnerability, write to security@vpnpro89.com with the subject starting with [SECURITY]. Nothing is published before a fix exists.
Content takedown (DMCA): dmca@vpnpro89.com
Common problems
It will not connect. Try another server from the list: latency and availability vary. If none connect, your network may be blocking the transport; tell us your carrier when you write.
It connects but nothing loads. Usually a saturated or down node. Switch servers. If it happens on all of them, let us know.
It disconnects when the screen locks. Some manufacturers close background apps aggressively. Exclude VPN PRO 89 from battery optimisation in Android settings.
I want my data deleted. There is no account to delete. Even so, the formal procedure is at delete my data.
Frequently asked questions
The app will not connect to any server
Try another node from the list: availability varies. If none connect, your network is likely blocking the transport. Write to us with your carrier and country — that is what lets us adjust the nodes.
It connects but no page loads
Usually a saturated or down node. Switch servers from within the app. If it happens on all of them, let us know: it may be a new block on your network.
It disconnects when the screen locks
Some manufacturers close background apps aggressively. In Android settings, find battery optimisation and exclude VPN PRO 89. On Xiaomi, Huawei and Oppo it is usually under a separate autostart section.
My bank blocks me when the VPN is on
Many banks flag access from a VPN address as suspicious. Disconnect it for that particular task. We cover it in when you don't need a VPN.
How do I delete my data?
There is no account to delete: the app asks for no email and no sign-up. Even so, the formal procedure is at delete my data.
Is there a version for Windows, iPhone or Mac?
Android 8.0 or newer from Google Play, and Linux in beta with downloadable .deb and AppImage. Windows is in beta and not published yet; macOS is not available. The real status of each platform is on verifiable downloads.
Can I use it on several devices?
Yes. With no account, there is no device limit and nothing to activate.
I want to report a security issue
Write to security@vpnpro89.com with the subject starting with [SECURITY]. Nothing is published before a fix exists.